Overview
The Hardiman Hotel - Receptionist
Are you looking for an amazing opportunity to join an enthusiastic, dynamic and driven Hotel Reception team?
Do you have a passion for delivering fantastic service and consistently high standards?
Consider becoming a part of our diverse and experienced team! The Hardiman Hotel is searching for an experienced receptionist to join our Front of House Team. If you are driven, passionate, innovative with a flair for creating memorable guest experiences, then we would love to hear from you.
Responsibilities
* To greet guests on arrival with a warm, welcoming smile & in a professional and friendly manner.
* To check in and out guests efficiently using the Opera Reservation System whilst adhering to our SOPs.
* To communicate our services and facilities to guests as required.
* To deal with any customer complaints in a professional manner and to notify management of these.
* To deal with requests, queries and suggestions quickly and efficiently.
* To ensure that the guests needs and requirements are met.
* To take all reservations and ensure that all changes are updated in the hotel system accordingly.
* To promote and up sell the hotels facilities at all times.
* To answer the switchboard and telephone in a warm and friendly manner and to divert calls to the relevant and correct extension and to take detailed messages as required.
* To ensure that billing is correct and carried out in accordance with our SOPs.
* To become familiar with all other procedures for reception.
* To adhere to all the hotel polices including Customer Care, Health & Safety, Fire Safety, Security.
* To provide support where necessary in other areas of the hotel.
* To be patient and organised and be able to deal with a multitude of tasks and have the ability to prioritise these tasks.
* To be willing and interested to learn about the surrounding areas so as to be able to advise guests.
Requirements
* Minimum of one years' hospitality experience
* Excellent interpersonal skill
* Be fluent in both written and spoken English.
* Working knowledge of Opera PMS system (preferred)
* Working knowledge of the Internet, Excel and Word.
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