Role Accountabilities Responsibilities
Ability to work across all Personal Lines departments securing renewals, processing amendments, cross-selling and up-selling across all product lines.
Good negotiation and sales skills.
Manage renewals, client retention in line with targets and compliance.
Ensuring all aspects of Mid-Term Alterations, Renewals, Accounts entry, claims liaison, correspondence are completed.
Ensuring all files are up to date on Relay.
Customer Relationship Management
Manage clients across departments handling renewals, MTA's and queries in relation to Personal Lines products.
Take personal responsibility for delivering the highest level of accuracy and quality in work.
Deal with all requests internal / external in a timely and efficient manner.
Team Collaboration
Build great relationships across all teams within Arachas working collaboratively to deliver on team targets and objectives.
Compliance
Ensuring all compliance standards are met during all processes.
Requirements
APA Required.
CIP preferred.
Experience working in a fast-paced environment.
Knowledge of Relay an advantage.
Excellent organisational skills, ability to prioritise, manage, multi-task and execute daily tasks.
Excellent communication and interpersonal skills with the ability to deal with internal and external customers.
Excellent attention to detail.
Ability to solve problems.
Ability to work in a dynamic team environment.
Be open to change and fast pace environment.
Perform ad-hoc duties as required.
Person Specification
Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.
The ability to prioritise workloads and adapt to unforeseen events.
A good degree of personal organisation and a structured approach to time and resource management.
Commitment to own professional development.
Working always with the customer first approach in line with Arachas Culture.
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