About the Role
The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE). The role of Business Operations Organization is to be the production readiness steward for products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.
We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.
Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.
Required Skills:
* Operational Readiness Architect:
* Serve as the primary contact responsible for the overall application health, performance, and capacity.
* Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
* Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.
Site Reliability Engineering:
* Serve as the primary contact responsible for ensuring application scalability, performance, and resilience.
* Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.
* Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability.
DevOps/Automation:
* Tackle complex development, automation, and business process problems.
* Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
* Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
* Increase automation and tooling to reduce toil and manual intervention
* ITSM Practices:
* Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.