Vacancy Name: Entry Level - End User Computing Engineer
Location(s): Kilkenny
Employment Type: Permanent
Department: Carne Technology
We are looking to hire an Entry-Level End User Computing Engineer who will be responsible for assisting in the design, implementation, and maintenance of the end user computing environment to ensure optimal performance, security, and user satisfaction. This includes tasks such as installing, configuring, and updating hardware and software, providing technical support to end users, and managing user accounts and access controls.
Minimum Requirements
Basic understanding or coursework in end user computing, desktop support, or workplace engineering.
Familiarity with Windows and iOS operating systems, Microsoft 365, and endpoint management tools through academic projects or internships.
Willingness to learn hardware troubleshooting, software deployment, and IT asset management.
Awareness of security best practices for endpoints and user environments, preferably gained through studies or training.
Role and Responsibilities
Install, configure, and support end user hardware and software using Microsoft Intune, including laptops, desktops, operating systems, and workplace applications.
Provide deskside and remote technical support, troubleshooting and resolving incidents and service requests efficiently.
Manage the full lifecycle of EUC incidents and requests, ensuring prompt communication and resolution for users.
Perform hardware upgrades, deployments, and moves (IMAC), including asset management of devices and peripherals.
Implement and support endpoint management tools (Defender, Intune, Entra ID) and ensure security compliance (patching, hardening, threat protection).
Collaborate with workplace technology teams to deliver and support digital signage, meeting room AV, and smart office solutions.
Document procedures, configurations, and solutions for knowledge sharing and compliance.
Proactively identify opportunities for service improvement, automation, and innovation in the workplace environment.
Support remote and hybrid working solutions, ensuring secure and reliable access for users from any location.
Manage licensing, domain registrars, policy, application and user administration.
Competencies
Effective Communication Communicates effectively, engaging with others in a warm and professional manner.
Planning and Organising Organises and plans work effectively, ensuring delivery to quality and timescales in the short and longer term. Structures tasks logically to support efficient execution and clarity of responsibilities.
Analytical (Attention to Detail) Analyses and understands relevant and complex information and data to draw appropriate insights. Processes detailed information methodically to ensure accuracy and informed decision-making.
Adaptability Adapts approach and responds effectively to different situations, people and new opportunities.
Resilience Works well managing competing priorities, bounces back quickly from setbacks in a positive and constructive manner.
Drive and Motivation Highly motivated and driven, able to focus on what needs to be achieved and enthuses others to do this.
Quality Motivated to produce accurate, quality, and timely work output.
Delivering Results Consistently achieves objectives by maintaining focus, overcoming obstacles, and ensuring outcomes are delivered to a high standard.
Learning Mindset Curiosity to learn and understand key factors, new techniques or technologies affecting their work.
We encourage qualified candidates to apply.
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