Location: Dublin, Ireland (Onsite/Hybrid options available)
Employment Type: Full-Time, Permanent
Onsite based in Dublin 2.
Key Responsibilities
Provide first-line technical support to end-users via phone, email, and in person
Troubleshoot and resolve hardware, software, and network issues
Install, configure, and maintain desktop and laptop computers, printers, and other IT equipment
Assist with user account management and access permissions
Document issues and solutions in the ticketing system
Support onboarding and offboarding processes for staff
Escalate complex issues to senior IT staff as needed
Follow company IT policies and best practices for security and compliance
Requirements
612 months of hands‑on IT support experience (internships or placements accepted)
Good understanding of Windows OS, Microsoft Office, and basic networking concepts
Familiarity with troubleshooting hardware and software issues
Strong communication and customer service skills
Ability to work independently and as part of a team
Organized, detail‑oriented, and eager to learn
Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) are a plus but not required
Competitive salary and benefits package
Opportunity to gain experience in a supportive, growth‑oriented environment
On‑the‑job training and mentorship
Potential for contract extension or permanent placement
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