Posted: 13 December
Offer description
Job Opportunity
This is a job opportunity to work as an Analyst in the Investor Service Centre.
You will be responsible for maintaining daily relationships with customers through telephone and email communication channels, working closely with the team to handle customer interactions and collaborate with the Quality Audit Team to ensure high-quality service levels.
* Respond to customer queries via phone or email
* Monitor call levels to meet Service Level Agreements
* Manage email inboxes to complete queries within agreed service levels
* Mentor new team members
* Provide coaching and support to new team members
* Attend team meetings and participate in client visits as required
* Perform callbacks to verify customer instructions
* Interpersonal skills (relationship building, problem-solving)
* Customer focus (listening, oral communication)
* Motivation (closure, result-seeking)
* Leadership (direction, idea generation)
As a successful candidate, you will have excellent communication and interpersonal skills, a strong ability to build relationships, and a customer-focused approach. You will also have experience in mentoring and leadership roles.
We are looking for someone who can demonstrate strong problem-solving skills, attention to detail, and the ability to work well under pressure. The ideal candidate will have experience working in a fast-paced environment and be able to adapt to changing priorities.
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this role.
