Job Overview
The IT Technical Support Specialist will provide technical assistance to maintain, manage, and repair IT systems across the organization.
Key Responsibilities
* Install and configure computer hardware, software, systems, networks, printers, and scanners.
* Monitor and maintain computer systems and networks, ensuring they operate efficiently and effectively.
* Diagnose software and hardware faults, and troubleshoot issues through data analysis.
* Collaborate with third-party technology suppliers and partners to resolve technical issues and implement new solutions.
* Set up accounts for new users, manage access controls, and ensure compliance with cybersecurity and data protection regulations.
* Provide technical support across the organization, both in-person and remotely.
* Test and evaluate new technology solutions to improve overall IT performance.
* Develop and maintain documentation of IT systems, procedures, and policies.
Requirements
To be successful in this role, you will require a relevant third-level qualification in Computer Science or Computing, proficiency in Linux and Windows OS environments, strong project management experience, excellent problem-solving and critical-thinking skills, and strong verbal and written communication skills.
What We Offer
This is an exciting opportunity to join a dynamic organization and contribute to the development of our IT infrastructure. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are looking for a skilled and experienced IT professional who can work independently and collaboratively as part of a team. If you are passionate about IT and have a strong desire to make a difference, we encourage you to apply.