Hotel Guest Services Representative As a Hotel Guest Services Representative, you will be the first point of contact for guests arriving at our hotel. Your primary responsibility will be to provide excellent customer service, ensuring that every guest has a pleasant and memorable experience. Greet and welcome guests, register them, and process their payments. Respond to inquiries about in-house facilities and local tourist information. Ensure the security of room keys and update guest information in our computer system. Take and confirm reservations for guests. This role requires strong communication skills, attention to detail, and the ability to work independently. You must be able to remain calm under pressure and perform well in a fast-paced environment. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. Our company culture emphasizes the importance of teamwork and employee development, offering a supportive and inclusive work environment. To succeed in this role, you should have: