We are looking for detail‑oriented and customer‑focused O2C Analysts; English speaking or fluency in English and French, Spanish or Italian to join our Order‑to‑Cash team. Reporting to the O2C Manager, you will be responsible for investigating, validating, and resolving customer claims across multiple countries, ensuring accuracy in financial postings, and maintaining strong stakeholder relationships – both internally and externally. French, Spanish, or Italian language proficiency is essential to support dealings with French‑, Spanish‑, and Italian‑speaking customers and internal teams across multiple regions.
What You’ll Do For Us
Claims Investigation & Resolution: review and validate customer claims related to pricing, damages, delivery issues, or incorrect invoicing, etc.
Liaise directly with English‑, French‑, Spanish‑, or Italian‑speaking customers and internal teams to gather documentation, evidence, and approvals.
Ensure claims are processed in line with company policies and agreed timelines.
Work closely with O2C Manager on complex issues until a resolution is reached.
Financial Accuracy & Compliance: post credit notes, adjustments, or other financial entries accurately in the ERP system (D365 preferred).
Maintain supporting documentation for audit and compliance purposes.
Adhere to internal controls and governance frameworks.
Cross‑functional Collaboration: work closely with Sales, Supply Chain, Customer Service, and outsourced O2C teams to resolve disputes and improve processes covering billing, cash application, and accounts receivable/collections.
Support communication between the company and its outsourced service providers in relation to French market claims.
Provide proactive updates and status reports to stakeholders.
Process Improvement & Reporting: identify trends and recurring issues in claims to recommend preventive measures; contribute to continuous improvement projects aimed at streamlining O2C processes; prepare reports and trackers for claims status, ageing, and resolution KPIs.
Other ad‑hoc requests.
Requirements & Qualifications
Bachelor’s degree in Finance, Business Administration, Accounting, or related discipline (or equivalent experience).
2–4 years’ experience in Order‑to‑Cash, Accounts Receivable, customer claims or deduction management in a multinational environment.
Fluent (spoken and written) in English, or English and French, Spanish or Italian (German desirable).
Working knowledge of ERP systems (D365 preferred) and Microsoft Excel.
Strong analytical, problem‑solving, and organisational skills.
Excellent communication and interpersonal skills, with the ability to engage stakeholders in different countries.
Attention to detail and ability to work under deadlines.
Key Performance Indicators (KPIs)
Claims resolution turnaround time.
Accuracy of financial postings.
SLA adherence with outsourced provider.
Customer satisfaction feedback (where applicable).
Reduction in repeat claims through preventive action.
Working Conditions
May involve occasional contact with stakeholders outside standard working hours to accommodate time zones.
What We Can Do For You
Provide a trajectory for career advancement through mentoring, educational platforms, and a borderless network of professionals.
Foster a diverse and inclusive culture, where your identity and contributions are valued and celebrated.
Invite you to partake in international experiences, global projects, and interact with multicultural teams.
Location(s)
United Kingdom
City/Cities
London
Travel Required
00% - 25%
Relocation Provided
No
Job Posting End Date
April 21, 2026
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