ABOUT DECIEMWe are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty. Our vertically integrated structure—labs, manufacturing, retail, and brand infrastructure—has enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere.
WHAT WE'RE LOOKING FOR
We are looking for a flexible, customer‑service oriented Sales Assistant, known at DECIEM as a Counter Associate, to join our "extraOrdinary" team in Arnotts, Dublin, and deliver memorable experiences to our customers. Experience in the Retail, Department Stores, and luxury industry is highly desirable, ideally within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
This is a 24‑hour‑a‑week position on a part‑time basis.
WHAT YOU'LL BE DOING IN THIS ROLE
Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service.
Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training.
Ensure standards for quality, customer service, and health and safety are met.
Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of beauty and skin care, DECIEM brands, and products.
Manage customer feedback and queries.
Assist in maintaining counter standards of cleanliness and organization.
Be aware of and assist in maintaining DECIEM’s merchandising concepts.
Ensure tidiness standards are always respected and maintained.
Conduct product refunds and address customer issues in a positive manner.
Build meaningful relationships with department managers and clients. High‑standard communication.
SKILLS AND QUALIFICATIONS NEEDED
Comfortable engaging customers and applying products while providing consultations.
Ability to multi‑task while providing professional and outstanding customer service.
Desire to spread brand awareness.
Effective time management and communication skills.
WHAT YOU'LL BE GAINING BY JOINING OUR TEAM
Generous vacation & personal days, plus additional time off for volunteering, voting, peaceful protesting, celebrating your birthday, and more.
6 months of paid time off for new parents (inclusive of all genders).
Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
First dibs on new products.
Generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
✨ Defy Convention.
✨ Make it real.
✨ Play in the grey.
✨ Build bridges.
✨ Be the rabbit.
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth. Our sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation. In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter.
EQUAL OPPORTUNITY STATEMENT
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
WANT TO JOIN US?
Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted.
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