Technical Support Engineer Precision Heating Ltd About the Role Precision Heating Ltd is a well-established and continually growing specialist provider of Heating, Ventilation and Renewable Energy Systems, operating across Ireland. We are the authorised agents for Viessmann in Ireland, responsible for the supply, technical support, servicing, and warranty of Viessmann products across the market. We are now seeking a Technical Support Engineer to strengthen our internal technical function and provide high-quality technical support across our product range. This is a technical, problem-solving role focused on supporting the sales team, customers, installers, and consultants with system selection, design assistance, and technical guidance. Sales involvement forms part of the role, but the primary focus is technical accuracy, suitability, and long-term system performance. Comprehensive in-house training will be provided for the successful candidate. What Youll Be Responsible For Providing technical support to the sales team on product selection, system design, and application Advising customers, installers, contractors, and consultants on best-fit technical solutions Assisting with technically accurate quotations, specifications, and system proposals Reviewing drawings and project information to ensure systems are suitable and compliant Handling inbound technical calls and enquiries in a professional, calm, and customer-focused manner Acting as a technical point of contact for pre-sales and post-sales technical queries Supporting bespoke heating and renewable energy system designs Liaising with internal departments including service, commissioning, distribution, and management Assisting with product and system training for internal teams and external stakeholders Producing and maintaining technical support material and documentation as required What Were Looking For We are looking for someone who: Has a strong interest in heating and renewable energy systems Enjoys technical problem-solving and supporting others with sound engineering advice Is comfortable speaking with customers by phone and can communicate in a polite, clear, and professional manner Can explain technical information clearly to both technical and non-technical audiences Is methodical, organised, and detail-oriented Takes ownership of technical enquiries and sees them through to resolution Works well as part of a wider technical and sales support team Experience & Training Cert / Diploma in Building Services Engineering, Mechanical Engineering, or similar is beneficial Previous experience in the heating or building services industry is advantageous, but not essential A strong technical mindset and willingness to learn is more important than prior experience Full product, systems, and manufacturer training will be provided Motivated candidates with the right attitude and an interest in developing their technical skills are strongly encouraged to apply. Who This Role Suits This role is well suited to someone who: Enjoys providing technical support and solving engineering problems Likes understanding how heating and renewable systems work in real-world applications Is comfortable dealing with customers and technical professionals on a daily basis Takes pride in accuracy, good engineering practice, and well-designed solutions Is looking to grow within a technically focused and expanding company This Role May Not Suit Someone Who Is not comfortable handling technical queries or customer interaction by phone Prefers minimal responsibility for technical accuracy or problem resolution Is not interested in developing technical expertise over time What Success Looks Like Customers and internal teams receive clear, accurate, and professional technical support Systems are correctly specified and appropriate for their application Technical queries are handled efficiently and resolved to a high standard Strong working relationships are built with customers, installers, and consultants Why Join Precision Heating Ltd Join a respected and continually growing specialist within the Irish heating and renewables sector Be part of the authorised Viessmann agent team in Ireland Receive structured training and ongoing technical development Work closely with experienced engineers and technical professionals Clear opportunities for progression within the business as the company continues to grow Job Type: Full-time Salary: €28,000 €35,000 per year (depending on experience) Benefits: Bike to Work Scheme Company Pension On-site Parking Schedule: Monday to Friday, 8am 5pm Work Location: Office-based Blanchardstown, Dublin 15 Skills: renewable energy Mechanical Engineering Service Delivery