Minimum qualifications:
* Bachelor's degree in Network Engineering, Computer Science, Computer Engineering, or equivalent practical experience.
* 3 years of experience with computer architecture, new hardware design, and object-oriented programming.
* Experience in networking (e.g., TCP/IP, routing, VPNs, VLANs, peering, load balancing, etc.).
* Experience with scripting language.
Preferred qualifications:
* Experience with data modeling, data modeling languages, or network operations.
* Experience coding with Python or Go.
* Experience with network management systems or network operations.
* Experience with Data Structures and Algorithms.
About the job
Google is proud to boast a network that provides service to millions of Internet users around the world. The Network Engineering team is responsible for operating that network reliably and at scale. As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoothly. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues. Google's complex network generates a constant stream of challenges which require you to continually be innovative with an evolving set of technologies. Keeping the network reliable ensures that our users stay connected with our suite of applications, products and services.
As a Google Network Operations Engineer, you will be a key part of Google's life support system for ensuring the delivery of service to its customers. You will be responsible for the smooth operation of Google's vast and complex global production network. Working with other network and software engineers and teams in Google, you will help ensure the smooth operation of Google's production network, supporting both optical and IP infrastructure. You will be at the event horizon of high severity network impacts, combining excellent troubleshooting, communication, and network management skills, to expedite problem resolution and act as a key point of contact between internal groups, vendors, and network peers. You will learn quickly and adapt to changes. You will maintain a high sense of urgency while staying cool under pressure.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
* Create workflow, network monitoring/troubleshooting automation to improve the customer experience.
* Drive process improvements and automate turn-up and service delivery.
* Provide high-touch operational support for Google Cloud Platform (GCP) customers and bgp peers.
* Help customers resolve issues with network services, and assist with troubleshooting issues with connectivity and performance.
* Participate in on-call rotation for escalated issues.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.