About Michael Murphy Home Furnishing
Established in 1974 and 100% Irish-owned, we pride ourselves on the community, our people, and providing great customer service. With stores in Airside, Sandyford, Blanchardstown, Newbridge, New Ross, and Wexford, our mission is to provide quality and stylish home furnishings designed and selected by our family for yours. The store in Newbridge serves as our flagship store and is Ireland’s premier furniture store.
Role overview
The Newbridge Assistant Store Manager supports the Store Manager with managing the sales team to obtain maximum store growth and will also be required to cover our outlet store (Newbridge) when necessary. This role creates a customer experience resulting in complete customer satisfaction while meeting guidelines. This position assures that the store achieves sales and our customer service standards. The Assistant Store Manager strives to create an inspirational, fun, and productive culture.
This role comes with a salary OTE of €40,000 per annum.
Reports to: Store Manager
Responsibilities and Duties
Create an engaging, positive working environment and a strong selling culture
Demonstrate the Company’s Values in the performance of all job functions.
Support the Store Manager by driving sales and increasing overall store performance by building and maintaining a high-performing sales team.
Support the Store Manager by providing overall engagement leadership by acting as a coach and mentor for the store selling team.
Ensure that your store represents our brand and your skills to your customers and the community at large by creating and maintaining a store that supports our excellent customer shopping experience
Interact in person and on the telephone with customers and various departments in the resolution of sales orders and customer situations.
Train and update Sales Advisors on all products, store policies, and analyze daily business to ensure efficient operations.
Manage staff rostering to match staffing level requirements
Respond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution
Create and maintain the visual presentation of the store by coordinating furniture and accessory placement in accordance with our standards, organize and implement floor moves
Manage and resolve all delivery related queries
Manage all warehouse related tasks
Manage other tasks assigned by the Store Manager.
Adhere to company Health and Safety standards
Qualifications and skills
3+ years of experience in furniture retail sales in a commission-driven environment is beneficial but not essential.
A minimum of 2 years’ prior experience managing a professional sales team in a furniture retail environment is beneficial but not essential.
A competitive and resilient spirit with the drive to succeed
The ability and willingness to work a flexible retail schedule which includes weekdays, weekends, and bank holidays is required.
Outstanding oral and written communication skills
Proven ability to close performance gaps
Strong Admin / PC skills - comfortable in a technology-driven business, strong skills in Excel
Why join the Michael Murphy Home Furnishing Team?
We are a well-established company with 50 years in business
We’re fun and have a positive work environment
Culture of developing and promoting from within the company.
We\'re dynamic and expanding
Our Generous staff discounts
Our Bonus Scheme
Our Educational Support Scheme
Our free Employee Assistance Programme
Our wellbeing initiatives like our Bike to work scheme
Career Development Opportunities
Continuous professional development with dedicated training resources
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