The purpose of the role is to support the Personal Lines team in generating income, building relationships with existing and potential customers, and providing excellent customer service.
This role offers a great opportunity for someone interested in pursuing a career in Insurance.
Activity Management:
* Support the team in achieving income and sales targets by managing renewal lists and mid-term adjustments.
* Provide support to the team and clients.
* Manage renewals within required timelines.
* Follow agreed processes in all matters.
* Manage aged debt and premium collection.
* Ensure compliance with all audit requirements.
* Handle inbound and outbound calls.
Relationship Management:
* Deliver high standards of customer service in all interactions with external and internal customers.
* Ensure accuracy and quality in work.
* Be prompt, dependable, and committed in dealings with colleagues and clients.
Customer Service:
* Maintain professional image and meet or exceed customer service standards.
* Take responsibility for accuracy and quality in your work.
Team Collaboration:
* Be dependable, flexible, and committed to team goals.
* Contribute to meeting and exceeding targets.
* Build good working relationships.
* Proactively take on different roles as needed.
Compliance:
* Meet all applicable compliance and regulatory requirements.
* Handle accounts in line with policies and procedures.
Requirements:
* Ability to work effectively in a team environment.
* Strong communication skills.
* Positive attitude and adaptability to change.
* Attention to detail.
* Ability to manage deadlines and prioritize workload.
* Good organizational skills and structured time/resource management.
* Previous customer service experience.
Person Specification:
* Willingness to learn and develop skills.
* Strong work ethic.
#J-18808-Ljbffr