Join to apply for the Senior AI Quality Manager role at TELUS Digital AI Data Solutions.
The successful candidate will be highly experienced as a Senior Quality Manager and will be responsible for managing and evolving a quality model to support program performance, while leading a large quality team. This is a prominent customer‑facing role requiring a deep commitment to customer satisfaction, partnership and collaboration.
Responsibilities
Lead the strategic direction operations for the quality department for a large, highly strategic global program
Lead and develop a team of multi‑cultural quality professionals to ensure the delivery of quality metrics that align to customer requirements and business objectives
Develop and own solutions to establish efficient and effective quality processes and streamline existing processes
Participate and lead in the development of new quality processes and quality tools
Consistent and focused analysis and reporting of program progress, trends and achievements
Proactively monitor progress and risks, resolve issues and initiate corrective action as appropriate
Customer facing from a quality and learning perspective – interacting, communicating and partnering in meetings, written communication or any other formats as needed
Build effective relationships with internal and external stakeholders to ensure engagement and alignment with quality strategies
Ensure the necessary support, interventions and education are in place to enable our global team of raters to deliver best results in line with program quality metrics
Responsible for the quality teams performance appraisals and team development
Interviewing, hiring ensuring team members are inducted and trained to a high standard
Travel will be required periodically
Essential Skills
5+ years experience in Team leadership and customer‑facing experience
3+ years experience as a Quality Manager or Operations Manager with large teams essential
1+ year experience in Human Relevance rating is preferred
Bachelor’s degree in related field or equivalent work experience
Experience working in a fast‑paced, customer‑focused environment essential
Excellent leadership, interpersonal and listening skills
Excellent written and verbal communication skills and excellent presentation skills
A track record of partnering, internally and externally, in the development, implementation and adoption of quality programs
Planning and project management skills
Strong data analysis skills – the ability to find ways of solving or pre‑empting problems
The ability to adjust to frequent change with a high degree of initiative and drive
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Quality Assurance
Industries
IT Services and IT Consulting
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