The Role: We are seeking a highly motivated and experienced Office Administrator to join one of our busiest branches. This client-facing role requires exceptional customer service, as you will be the first point of contact both in person and by phone. A strong grasp of luxury brand standards and premium service is essential. The ideal candidate will be organised, detail-oriented, and able to work independently in a fast-paced environment. You should be confident under pressure, quick to learn, and capable of prioritising tasks effectively. Strong administration, typing and communication skills, along with a team-oriented mindset, are key. While property sector experience is a plus, it is not required. Above all, you will act as a brand ambassador for Lisney Sothebys International Realty. Roles and Responsibilities: Actively manage diaries and actions list for all residential agents on the team. Draft PSRA Agreements, solicitors letters and other sales-related documents. Prepare Monday morning bulletins in accordance with agents instructions. Keep accurate and organized records of client communications, and property listings. Schedule viewings, meetings, and property inspections for sales agents and clients. Respond to client inquiries via phone, email, or in-person, ensuring to provide accurate information about properties, processes, or next steps. Provide support to sales agents by preparing necessary documents, gathering property information, and organizing viewings. Assist in the preparation and distribution of marketing materials such as brochures, window displays, pitch reports and online advertisements. Ensure that invoices related to sales are processed and filed appropriately in co-ordination with the Accounts team. Verify that all sales activities and documentation comply with legal requirements and company policies. Ensure AML & PSRA documents are obtained from all vendors. PO generation through Kefron. Compile meeting minutes and reports Support the preparation of financial forecasting and financial reporting Collaborate with Marketing, Accounts, and Compliance to ensure smooth operations. Schedule and prepare for team meetings, including preparing agendas and taking minutes. Regularly update RPS, Daft and MyHome, ensuring that all team members have access to the latest information. Handle general office duties such as ordering supplies, managing post, and keeping the office organized. Answering/directing of calls and assisting in ensuring all enquiries are actioned in a timely manner and providing optimum service levels. Filing, photocopying and other ad hoc duties as and when required. Confirm all appointments & inspections with negotiators and vendors verbally and by email. Update and maintain property list and collate same for distribution. Maintaining premium service levels as outlined by Director and HR. Support and drive cross-functional initiatives. Identify and Analyse Opportunities for Efficiency Implement and Monitor Process Improvements The ideal candidate will have the following skills: Excellent attention to detail. Previous administration experience working in a busy environment. Excellent time management and organisational skills required. Ability to manage various tasks effectively and ensure deadlines are met. Maintains a polite, positive, and professional attitude in all interactions, representing the company well. Collaborative team player. Proficient in Microsoft Office software. An ability to build and maintain good networks internally and externally Demonstrate excellent communication both verbal and written skills and hold excellent interpersonal skills Possess self-management skills and the motivation to efficiently plan and organise their own work time with a proactive approach. Handles routine work with limited supervision. Skills: Attention to detail Administration Time Management Professionalism team player Communication