Shop Floor Manager
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* Key Responsibilities:
* Assume responsibility for the store when the Store Manager or Deputy Manager is not present.
* Ensure that team members are fully trained and validated in their role.
* Cultivate an environment of two-way communication, inspiring a culture of trust.
* Coach and manage colleagues to enable them to deliver their daily priorities and be in the right place at the right time to meet customer needs. Review reports and systems to identify areas for improvement.
* Drive a culture of zero food waste, managing date codes and ensuring that no suitable edible food goes to waste.
* Recruit talented colleagues for the team, selecting those passionate about delivering exceptional customer experiences.
* Understand cleaning specifications for the store and ensure that the plan is delivered through the team by leading by example.
* Manage stock control activities, warehouse layout, and processes to enable colleagues to complete their routines efficiently.
* Root cause any incorrect prices, overcharges, refunds, and label issues to ensure customers are charged the correct price at all times.
* Optimize the front-end operation to minimize customer wait times.
* Recognize and reward colleagues who provide excellent service and provide feedback where necessary.