Job Description
We're seeking a skilled Software Engineer to join our platform engineering team. You'll play a critical role in re-architecting how telemetry flows and is utilized, making it structured, accessible, affordable, and actionable.
Over the next 3 years, we're rebuilding nearly every component of our observability platform, from data collection to real-time analytics. As a member of this team, you'll drive core initiatives that shift us from fragmented tooling and wasteful data sprawl to a unified, OpenTelemetry-first observability stack built for scale.
* Lead the end-to-end architecture and delivery of key observability platform components, with a focus on reliability, scalability, and usability.
* Drive consistency and quality across all observability signals – logs, metrics, traces, and continuous profiling – building intuitive workflows for engineers.
* Serve as a technical advisor and mentor across the platform org, guiding design decisions and aligning cross-team efforts with long-term architectural goals.
* Go deep in one or more problem areas (e.g., high-cardinality telemetry, distributed tracing correlation, compute cost insights), while ensuring the platform scales horizontally.
* Collaborate with product teams, SREs, and developer experience groups to deeply understand telemetry needs and integrate observability into core engineering workflows.
* Design and build developer-friendly tooling and APIs to support incident response, performance analysis, and platform debugging at scale.
* Leverage (and optionally contribute to) open-source standards like OpenTelemetry to ensure interoperability and extensibility.
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
Qualifications
* A bachelor's degree in Computer Science or a related field.
* At least 5 years of experience in software engineering, with a focus on observability and distributed systems.
* Strong knowledge of cloud computing platforms, containerization, and orchestration.
* Excellent communication and collaboration skills.
Benefits
As a member of our team, you'll enjoy a range of benefits, including:
* A competitive salary and bonus structure.
* A comprehensive benefits package, including medical, dental, and vision insurance.
* A generous paid time off policy.
* Access to cutting-edge technology and tools.
* Ongoing training and development opportunities.
Others
We're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. We welcome applications from candidates with disabilities and will provide reasonable accommodations throughout the hiring process.