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About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Role/Department
Join Northern Trust's Custody Client Services team in Limerick, supporting over 650 global clients. This team prides itself on delivering high quality, prompt, and effective responses to all client queries through close collaboration with internal partners.
As a Consultant, you will play a key role managing and enhancing client relationships both internally and externally, while taking ownership of service delivery for high value clients. The role offers the opportunity to work independently within a team focused environment, with strong emphasis on exceeding client expectations.
This is a fantastic opportunity for an experienced professional to contribute to a team dedicated to delivering exceptional service to our custody clients.
The Key Responsibilities Of The Role Include
* Manage the service delivery and client relationships for one or more assigned custody clients.
* Act as the primary point of contact and escalation for client queries
* Own and lead custody relationship and associated service reviews
* Initiate and drive proactive, transparent communication with clients
* Build and maintain string working relationships with key stakeholders - internal teams, trustees, advisors and consultants
* Monitor and track service performance against project plans and service level deliverables (SLDs)
* Leverage clients reviews, feedback and surveys to identify areas for continuous improvement
* Escalate service or delivery challenges. ensuring they're addressed by the right internal teams
* Collaborate with Relationship Managers, Client Service Managers, and global stakeholders
* Promote a culture of excellence, integrity, and accountability within the team and the broader GFS business
* Contribute to an inclusive environment where all voices are valued and respected
Skills/ Qualifications
The successful candidate will benefit from having:
* A solid track record within Fund Services or experience in Custody is desirable.
* Understanding of the securities industry, its products, and instruments
* Strong interpersonal skills with the ability to influence, challenge and follow best practice
* Confident in working independently while bringing strong knowledge to the business
* Demonstrated success in driving improvement in service delivery, efficiency, and productivity
Working With Us
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today.
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
For further information, and to apply, please visit our website via the “Apply” button below.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Accounting
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