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Field Service Engineer - Dublin & North of Ireland, Dublin
Region: This position will primarily cover Dublin and the North of Ireland.
Job Details
* Type: Permanent Contract
* Hours: 39 Hour Week
Job Description
The Field Service Engineer is responsible for maintaining professional and profitable repair and preventive maintenance service business on Stryker’s products, ensuring compliance with quality standards and manufacturer specifications. The role involves delivering technical assistance at customer sites and providing documentation to internal and external stakeholders.
Who we want
* Collaborative partners: Building and leveraging cross-functional relationships to drive continuous improvement.
* Analytical problem solvers: Identifying root causes, evaluating solutions, and recommending upgrades.
* Dedicated achievers: Thriving in a fast-paced environment and ensuring project completion and compliance.
Responsibilities
* Repair and check electronic/mechanical Stryker products
* Complete annual checks and calibrations on customer sites
* Utilize software and tools for record-keeping and accessing technical information
* Assist with product recalls and safety notices
* Fulfill service contracts with planned maintenance
* Deliver technical training to internal and external stakeholders
* Perform installation of Stryker systems at customer sites
* Perform software and hardware upgrades
* Document service activities thoroughly
* Ensure traceability of products through reporting tools
* Provide technical support to customers
* Escalate opportunities and issues in team meetings
* Follow up on customer issues and ensure proper invoicing
* Schedule customer visits in cooperation with customer service
Requirements
* Level 8 Degree in engineering, medical electronics, camera technology, or relevant experience in Electrical, Electronic, Telecommunications, Mechanical, Software, Medical Physics, or Technology subjects
* Proficiency in IT (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
* Experience in a medical field-based role
* Experience with medical electronics and mechanical skills
* Experience in hospital and healthcare environments
* IT experience at an administrative and technical level
* Highly organized individual
* Ability to build relationships with internal and external customers
About Stryker
Stryker is a leading medical technology company offering innovative products across orthopaedics, medical and surgical, neurotechnology, and spine sectors. Our products are available in over 100 countries. Visit our website for more information.
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