Job Summary:
The Trade Counter Sales Administrator in a hardware warehouse serves as the first point of contact for customers, suppliers, and visitors. This role involves greeting clients, managing inquiries, processing orders, and supporting the administrative and sales teams via Microsoft teams in another location. The ideal candidate will be organized, customer-focused, and able to handle multiple tasks in a fast-paced environment. Experience in the Hardware industry would be an advantage.
Key Responsibilities:
* Greet and assist customers, suppliers, and visitors in a professional and friendly manner.
· Answer, screen, and direct incoming queries, emails & calls
· Handle customer inquiries about products, prices, and availability.
· Process sales orders, quotations, and invoices using the company's system.
· Coordinate with warehouse staff regarding stock availability, deliveries, and order pickups.
· Schedule and confirm deliveries or returns with clients.
· Assist with general administrative duties such as data entry, photocopying, and filing.
· Maintain a clean and organized reception area.
Additional Responsibilities:
· Manage visitor and contractor check-ins, maintain the visitor log, and ensure guests follow basic site safety rules.
· Monitor and respond to general inboxes by sorting, prioritising, and forwarding emails such as queries, delivery updates, and supplier notifications.
· Handle incoming and outgoing mail and courier packages, log deliveries, notify recipients, and ensure correct distribution.
· Assist with basic finance and office administration by matching dockets to paperwork, scanning invoices, and supporting finance with simple documentation tasks.
· Provide customer and supplier guidance by directing visitors to the correct departments and helping suppliers reach the appropriate contact.
· Support data protection compliance by ensuring customer, supplier, and order information is handled securely at the front desk.
Qualifications and Skills:
* Proven experience as a receptionist, office assistant, or similar role (preferably in a warehouse environment)
* Strong communication and customer service skills.
* Proficient in Microsoft Office (Word, Excel, Outlook) and computer operations.
* Excellent communication, organizational and multitasking abilities.
* Ability to work independently and as part of a team.
* Knowledge of hardware products or warehouse operations is an asset.
Working Conditions:
* Full-time position; Monday to Friday only
* Work performed primarily in an office setting within the warehouse environment.
* Interaction with customers, suppliers, and internal warehouse/sales staff daily.
Job Type: Full-time
Pay: €35,000.00-€40,000.00 per year
Benefits:
* Bike to work scheme
* Employee discount
* On-site parking
Work Location: In person