Job Overview
The Desktop Support Engineer role involves delivering exceptional customer service and technical support to business users.
This critical team member will be responsible for incident management, troubleshooting, software licensing, hardware deployment, and knowledge base management.
* Incident Management: Respond to and resolve technical issues in a timely manner.
* Troubleshooting: Identify and resolve complex technical problems.
* Software Licensing: Manage software licenses and ensure compliance with company policies.
* Hardware Deployment: Deploy and configure computer hardware to meet business needs.
* Knowledge Base Management: Develop and maintain a comprehensive knowledge base to support technical queries.
Key Qualifications:
* 1 year of experience in a related technical support role.
* Strong working knowledge of IT business technologies, including networks, servers, Windows operating system, PC hardware, Microsoft 365, MS Office, and major shrink wrap business applications.
Why This Role Matters:
As a Desktop Support Engineer, you will play a vital role in ensuring the smooth operation of our business. Your technical expertise and excellent communication skills will enable you to build strong relationships with our customers and drive business success.
Benefits:
• Opportunity to work in a dynamic and fast-paced environment
• Collaborative and supportive team culture
• Comprehensive training and development programs
Others:
• A competitive compensation package