We are seeking a proactive and customer-focused individual to manage front desk operations and support retail sales in a professional wellness environment.
Key Responsibilities
Handle customer enquiries across walk-in, phone, WhatsApp, and social media channels
Manage appointment bookings, scheduling, and therapist coordination
Perform cashiering duties, including payment collection and invoicing
Recommend suitable treatments, packages, and retail products based on customer needs
Support sales through service recommendations, upselling, and cross-selling
Maintain accurate customer records and update booking systems
Follow up with customers on appointments, reminders, and retention efforts
Handle customer feedback professionally and resolve basic service issues
Ensure cleanliness and proper presentation of the reception and retail area
Monitor inventory levels, restock products, and report shortages
Assist with daily operations, including outlet opening and closing
Support marketing activities such as promotions and basic content posting (if required)
Requirements
Prior experience in retail, customer service, front desk, or beauty & wellness industry is preferred
Able to communicate effectively with customers from diverse backgrounds
Customer-oriented with a positive attitude and strong interpersonal skills
Confident in recommending services and products
Good organisational and multitasking abilities
Basic computer literacy (POS systems, booking platforms, Excel, messaging tools)
Comfortable handling payments and daily sales reporting
Able to work in a fast-paced environment
Responsible, punctual, and detail-oriented
Willing to work retail hours, including weekends and public holidays
Able to handle customer concerns calmly and professionally
Interest in beauty, wellness, or TCM industry is an advantage
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