Job Title: Service Ambassador
We are seeking an accomplished individual to oversee the front-of-house operations, ensuring a seamless and exceptional guest experience.
The ideal candidate will possess a proven track record in a 5-star hotel environment, boasting excellent communication, leadership, and problem-solving skills.
This role requires cultivating a welcoming atmosphere for guests, upholding high standards of service and professionalism, and supporting all areas of the property to deliver outstanding customer care.
* A minimum of two years' experience in a Front of House or Front Office Management role within a luxury hotel environment is required.
* Ability to work collaboratively as part of a cohesive team.
* Excellent Communication, Leadership, Customer Service, Organizational, and Time Management Skills.
* Exceptional analytical and problem-solving abilities.
* Positive attitude and superior interpersonal skills.
* Capacity to thrive under pressure and in a fast-paced environment.
* Flexibility to adapt to varied shifts, including evenings, weekends, and holidays.