Reception cover - citizen information clondalkin - ce scheme - south dublin county partnership

South Dublin County PartnershipRef: #CES-2451820CITIZENS INFORMATION, UNIT 2, Oakfield Ind Est, Ninth Lock Road, Dublin 22, D22 A9C6Job DescriptionDutiesThis is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career.Operate the switchboard: answer phones; record details for follow‑up consultations with information officersManage reception: interact with clients; manage queues; set client expectations regarding wait timesProvide simple non‑confidential information and advice at reception.Assist callers in scheduling appointments with relevant clinics (e.g., FLAC, Local specialist clinics)Prevent overcrowding at receptionSupport staff in the interview roomsSupport volunteer staffInput information into CIS data collection systemsMonitor reception emails when directedReport on Social Policy issuesHandle administrative tasks: mail shots, photocopying, recording incoming and outgoing post, Scheme Worker rota, collect customer feedback (surveys, comment cards, etc.)Ensure the Citizens Information Service has an adequate stock of the publications, information leaflets, application forms etc.Assisting the Development Manager with office workAttend regular team meetingsPerform duties as assigned by the Development ManagerSector: administrative and support service activities
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