Company description: ARYZTA is one of the leading international specialist food companies in the world. We specialise in baked goods as well as sweet and savoury food, and we are a global supplier to the food service, retail and quick service restaurant sectors. Our impressive range of products and capabilities include a variety of breads and sweet and savoury food. You may already be familiar with some of our delicious products which are sold on shelves and in restaurants across the country. We're also the bakery behind on of Ireland's household favourites Cuisine de France! Job description: The Candidate We're looking for an enthusiastic, target driven Customer Service Agent to join our friendly Customer Service team in our Grange Castle office (Dublin 22). You should be an excellent communicator, be comfortable presenting products or services over the phone, as well as dealing with customer concerns and queries. The Role Our customer service agents are responsible for: Deliveringprofessional, efficient and timelycustomer service Contacting existing, new andlapsed customers via outbound and inbound calls to Asking questions to identify customer needsand maximise sales opportunities Processing ordersaccurately Going the extra mile to meet sales targets, facilitate future sales, and sellnew products Developing relationships and building rapport to ensure customer satisfaction Being the experts inour product portfolio and understanding of industry trends Contributingto the overall success of the sales teamthrough suggesting areas for improvement and opportunities for focusing new business campaigns Skills & Qualifications Essential Experience working in a FMCG or food-related role Experience within a contact centre environment or other sales/customer service role Self-motivated, competitive individual with drive and atrack record of successfully meeting sales targets Ability to learn about products and services and explain them to customers Excellent communication and interpersonal skills Strong negotiation skills with the ability to resolve issues and address complaints effectively Experiencemeeting targets within a team environment Confident and professional manner Skills & Qualifications Desirable Proficient in MS Office and SAP Direct sales What We Offer Compensation: €28k Base + Commission Hybrid Work arrangement (3 days onsite, 2 WFH) 6% Pension Top Up Income Continuance (Illness) and Life Assurance Cover Maternity and Paternity top up Flexible and Hybrid Working Arrangements Gym on Site Free Parking 1 day paid CSR Leave 1 day paid Wellness Leave 22 days annual leave increasing to 26 days Annual Leave after 5 years service Subsidised canteen Free coffee and tea Bike to work scheme. Nursing room Prayer room Employee Support Service Further Education Sponsorship Flu vaccine programme Skills: Knowledge of the food sector customer service sales Benefits: Bonus Canteen Commission Educational assistance Gym Life Assurance Parking