Graduate IT Support & Digital Solutions Analyst
Fehily Timoney and Company (FT) is one of Ireland's largest Irish owned consultants with centres of excellence in Sustainable Infrastructure, Circular Economy & Environment, and Energy & Planning.
As part of our continued investment in digital tools, IT systems, and automation, we are seeking a
Graduate IT Support & Digital Solutions Analyst
to join our Cork office.
This is an exciting graduate opportunity for someone with an interest in
IT support, digital tools, automation, and AI
.
The role combines hands-on
day-to-day IT support
with opportunities to assist in
digital solutions, automation initiatives, AI tools
, and
knowledge sharing across the business
.
You will work closely with the
Digital Solutions & IT Manager
, gaining real-world experience in a professional services environment.
This role offers an excellent foundation for a long-term career in IT and digital transformation.
Responsibilities
Assist with simple automation tasks using Python or other approved scripting tools
Support the testing and day-to-day use of approved AI tools (e.g., Microsoft Copilot)
Help document digital solutions, automation scripts, and workflows
Support the responsible and secure use of AI tools in line with company policies and data protection requirements
Help prepare and deliver short presentations, demos, or walkthroughs on IT systems and processes, Microsoft 365 tools, and approved digital and AI tools
Assist with IT induction material, refresher sessions, and lunchtime knowledge-sharing talks
Convert common IT queries into simple guidance materials such as slides, quick guides, FAQs, or demos
Work with the Digital Solutions & IT Manager to ensure materials are clear, user-friendly, and compliant
Set up and prepare laptops and IT equipment for new starters and planned replacement cycles
Support onboarding and offboarding from an IT perspective
Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
Assist with password resets, MFA queries, and access requests
Troubleshoot basic hardware, software, and connectivity issues
Maintain IT asset records and basic documentation, escalating issues where required
Install approved software on company devices
Assist with tracking software licences and managing user access
Learn the IT systems, digital tools, and platforms used across Fehily Timoney
Build confidence presenting technical information to small groups with guidance
Contribute to improving IT processes and documentation
Gradually take on additional responsibility as skills and experience develop
Qualifications
Degree (or near completion) in IT, Computer Science, Software Engineering, or a related discipline
Basic knowledge of Windows operating systems and Microsoft 365
Basic programming knowledge (Python preferred)
Strong interest in IT, digital tools, automation, and AI
Good communication skills and willingness to support colleagues
Placement, internship, or part-time experience in an IT or technical role
Exposure to Power Automate, Power Platform, PowerShell, or GitHub
Interest or experience in presenting or peer knowledge sharing
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