Fixed-term contract
Dublin (Hybrid: 3 days onsite, 2 remote)
We are looking for a
Business Support Engineer/API Support Engineer
to join a global technology company's Business Messaging Support team in Dublin. In this role, you'll provide tier 3 technical support to enterprise partners using business messaging APIs, working on low-volume, high-complexity cases that have international impact.
What you will be doing:
* Provide specialised tier 3 technical support for enterprise customers and technology partners
* Become an expert on business messaging platforms and integrations
* Troubleshoot API and backend systems at enterprise scale
* Collaborate with engineering teams across Dublin, California, and Singapore
Ideal candidate looks like:
Must-Have (non-negotiable)
* Degree in Engineering, Computer Science, or related field (or equivalent experience)
* 2+ years programming experience
* 2+ years working with APIs / Business Messaging platforms
* Experience providing
technical support / troubleshooting
for enterprise systems
* Hands-on knowledge of
REST APIs
and backend integrations
Nice-to-Have:
* Experience with
enterprise-scale system development
or integrations
* Familiarity with
bug management tools
and web technologies
* Experience with
Twilio, 360 Dialog, MessageBird
, or similar platforms
* Background in
process improvement/change management
* Previous work in
fast-paced tech or consulting environments