Technical Support Expert
Job Overview
We are seeking an experienced IT support specialist to provide technical assistance for desktops, laptops, and mobile devices. The ideal candidate will have a minimum of 6 years of experience in IT support roles.
Key Responsibilities:
* Provide L2 support for various hardware and software issues.
* Troubleshoot and resolve problems with desktops, laptops, and mobile devices.
* Assist with the deployment and management of cloud services.
* Perform routine maintenance tasks and software updates.
* Document and maintain IT support procedures and knowledge base articles.
Required Skills and Qualifications
* At least 6 years of experience in IT support roles.
* Strong knowledge of Windows operating systems and cloud services.
* Experience with mobile device management and support.
* Excellent troubleshooting and diagnostic skills.
* Strong customer service skills with effective communication.
About This Role
This contract role requires strong technical expertise and excellent problem-solving skills. The ideal candidate will be able to work independently and as part of a team to deliver high-quality results.