Helpdesk AdministratorAbout Your New EmployerWhy Join Us?Join a reputable engineering company known for its commitment to excellence.Be part of a dynamic team dedicated to providing top-notch helpdesk support.Enjoy a collaborative work environment with opportunities for professional growth.About Your New JobKey Responsibilities:Ensure the smooth running of our Helpdesk, working as part of our helpdesk support team.Answer calls and emails from clients and action responses to emergency callouts, liaising with Burlington staff and mobile engineers.Process and centrally store data associated with service calls and programmed service visits/daily sign-offs.Schedule maintenance visits and handle access issues.Liaise with specialist sub-contractors, ensuring they conform to client specifications.Ensure maintenance reports and all paperwork meet our standards and those set by clients, issuing them in a timely manner.Assist with issuing maintenance and daywork (callout) invoices, ensuring they conform to client requirements, e.g., Purchase Order Numbers.Work with the operations manager and operations director on all functions of the helpdesk activity and develop improvements in the operation of the helpdesk.Issue risk assessments and safety documentation, liaising with clients regarding these, and ensuring their central storage.Maintain training records for all engineering staff.What Skills You NeedEssential Requirements:Background in Facilities/Reception.Strong organizational and multitasking skills.Excellent communication skills, both written and verbal.Ability to work effectively as part of a team.Proficiency in using helpdesk software and Microsoft Office Suite.What's on OfferBenefits:Competitive salary of €35K.Opportunities for career advancement within the company.Supportive and collaborative work environment.Comprehensive training and development programs.What's NextApply now by clicking the "Apply Now" or email ******.
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