The role of Senior Claims Support Officer will involve working across 3 support functions to ensure a seamless service to stakeholders – Claims Review, Provider Queries and Claims Technical/IT Support teams.*Key Responsibilities*Key responsibilities will include, but are not limited to, the following:Manage Claims Review mailbox ensuring emails are responded to within 48-hour SLA.Ensure Data Protection Breaches are urgently reviewed, logged and escalated with 24-hour SLAOversee the review of Ex-gratia requestsCompile relevant reporting and provide insights on Data Protection Breaches and Ex-gratia activity to management team.Ensure all SOPs are up to date and adhered toCompile relevant data for SARs in line with timelines outlined by Compliance TeamSupport the Provider Queries Team in the management of queries, reconciliation requests and management information reporting and analysisSupport the Claims Technical Support specialist with User Acceptance Testing, IT ticket handling, Production Release and Maintenance NotificationsOther Ad hoc duties as requiredKey RequirementsA highly customer-focused individual with strong interpersonal and communication skillsTeam player who acts as a positive role model and contributes to a great team atmosphereAbility to prioritise workload and manage time effectivelyHighly motivated and proactive individual who can work on own initiative and within a team settingExperience in claims processingStrong analytical skillsProficiency in Microsoft OfficeStrong attention to detailAppetite for process improvement and simplificationAPA in Private Medical InsuranceFluency in English required (verbal and written)| Full-Time | PermanentAs an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join usFor more information, please visit: www.allianz-