Would you like to work creatively and innovatively in an organisation where autonomy and purpose underpin all your work? Would you like to be part of a team transforming the delivery of housing management & tenant engagement practice? Respond, one of the largest housing associations in Ireland is hiring. We are growing rapidly in response to the housing crisis and are now looking for the right people with the passion and skills to help realise our vision. Our vision that 'every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community' ensures an empowering, flexible and welcoming approach to all work with individuals, families and communities.
Role
Tenant Relations Officer
Terms
Full-time - Permanent
Location
Blackpool, Cork
Reporting to
Tenant Relations Coordinator
Salary
€45,995 - €59,471
(Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience)
Job Purpose
To effectively carry out the role of Tenant Relations Officer to deliver quality tenant focused services and continue to contribute to overall success of the Tenant Relations Team.
Core Duties And Responsibilities
Estate Management
Regular estate engagement and addressing any issues arising through a tenant focussed and trauma informed approach
Carrying out regular estate inspections and regular monitoring of neighbourhood service contracts including cleaning and gardening with customers, contributing to drive up standards of all contractors.
Engaging with local tenants and community groups, encouraging active involvement and feedback as an integral part of the service.
Effectively addressing any complaints of nuisance or anti-social behaviour, always with a view to sustaining tenancies through external stakeholders and support services
Allocations
Timely and regular contact with the Local Authorities to request nominations.
Visiting prospective tenants prior to lettings; carrying out accompanied viewings.
Ensuring a smooth and effective sign-up process for tenants.
Keeping future tenants informed about progress of the property and any changes to the proposed move in date.
Completing follow up visits as required.
Stakeholder Engagement
Represent Respond at external meetings and within local communities, offering a positive and strong representation of Respond's values in all that you do.
Liaise with Local Authority Staff and other local stakeholders to ensure the continued integration of Respond tenants into the wider community.
Develop links with the wider community network.
Tenant Engagement
Engage with individual tenants, tenant groups and other resident groups to develop estate priorities as well as input and feedback on Re4spond services.
Developing opportunities and events for tenants to have their say and be heard.
Working with tenants to identify and develop the priorities for minor works and environment improvements.
Effectively communicating with tenants on service developments and other matters important to them.
Team Working
Working closely with Technical Service staff on the delivery of repairs and other property related matters.
Working as part of Housing Services to deliver on team objectives, supporting colleagues in your region, Customer Service Centre Staff, Rent Officers etc.
Liaising with support team staff to help them deliver on their own priorities.
General
To provide a consistently outstanding service and making a real difference to tenants' lives.
Ensure properties are well presented and maintained in thriving and well managed estates.
Ensure all records relating to tenants are up to date and in accordance with the requirements of the GDPR.
Provide consistent and accurate updates and reports and ensure your co-ordinator is kept updated on all issues in your area.
Report any issues of concern relating to tenants.
Ensure a safe environment and implement all health and safety requirements.
Consistently document compliance with Respond's reporting systems including Active H, Quality system etc.
Any other relevant duties that may be assigned from time to time.
Person Specification
Qualifications
3rd level qualification or equivalent in housing, tenant management, property management or other relevant discipline desirable.
Experience
Demonstrable experience in customer services, relationship management and dispute resolution preferable through a trauma informed approach.
Hands-on experience of the social housing tenancy services including assessments, voids, allocations, anti-social behaviour and tenancy support with proven ability to engage third party services in tenancy sustainment.
Use of IT-based management systems and good experience of standard Microsoft packages.
Closing date for applicants
27th of May 2026.
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