DescriptionAbout This Role:€27,000 basic salary with a €5,400 bonus structure.This role will require working shifts, including weekends and bank holidays.The first month's bonus is guaranteed.Based full-time in our Sandyford Office - Dublin 18Key ResponsibilitiesManage 50-70 incoming telephone calls per day.Identify and assess customers' needs to resolve their issues.Build relationships and trust with customers through open and interactive communication.Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools.Meet personal/customer experience team SLA targets.Keep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policies.Go the extra mile to engage customers.Experience resolving Customer requests on the first contact.Skills, Knowledge and ExpertiseCustomer Support/Service experience preferred.Customer orientation and ability to adapt/respond to different types of situations.Excellent communication and presentation skillsAbility to multi-task, prioritise, and manage time effectively.A desire to provide Best in Class customer experience.Ability to provide strong phone contact handling skills and active listening.Familiarity with CRM systems and practices is desirableExcel experience preferred.Experience in the energy industry is an advantage.BenefitsCompetitive salary & bonus structurePension Contribution Scheme after twelve months of servicePrepayPower Health Insurance Group Scheme with Laya HealthcareGreat career progression opportunities in a growing company with strong market growthFast-paced and friendly team environmentContinual training and development21 days annual leave, increasing with service.PrepayPower Staff TariffModern offices with excellent facilities in SandyfordEstablished CSR, Wellness and Social Committees, and great social events.Refer a Friend SchemeTax Saver Travel Tickets & Bike to Work SchemeAbout PrepayPowerPrepay Power is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs.PrepayPower's mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland's highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.Why work at PrepayPowerRanked as a top employer for six consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.Join us and become part of a dynamic, ambitious team that's putting control in the hands of our customers.