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Financial services customer engagement specialist

Dublin
beBeeCustomerEngagement
Service
Posted: 16 September
Offer description

Financial Services Technology Consultant

Join our cutting-edge team as a seasoned Technology Delivery Lead, responsible for leading the delivery of complex multi-channel solutions that enhance customer engagement through multiple channels. With a proven track record in delivering high-quality technology solutions, you will work closely with cross-functional teams to define project scope, goals, and deliverables.


About the Role

This is an exciting opportunity to be part of a high-performing team that delivers exceptional client service, enabling organizations to grow, innovate, protect, and optimize their business performance. As a Financial Services Technology Consultant, you will have the chance to work on challenging projects, develop your skills, and make a meaningful impact in the industry.


Key Responsibilities

* Lead the delivery of complex multi-channel technology solutions, ensuring alignment with business objectives and integrations across customer platforms.
* Manage the end-to-end delivery process, from requirements gathering and solution design to development, testing, deployment, and post-launch support.
* Collaborate with cross-functional teams to define project scope, goals, and deliverables.
* Develop and maintain detailed project plans, including resource allocation, timelines, and budget tracking.
* Serve as the primary point of contact for project status, risk management, and issue resolution.


Requirements

* Bachelor's or master's degree in computer science, information technology, business administration, or a related field.
* Minimum of 8 years of experience in technology delivery, with at least 3 years in a leadership role managing multi-channel solution projects.
* Extensive experience with Salesforce, Microsoft platforms (such as Dynamics 365 and Azure), EIS, and CRM systems.
* Strong project management skills, with certifications such as PMP, PRINCE2, or Agile methodologies being highly desirable.


Benefits

* A competitive remuneration package.
* Support for flexible working and career development.
* A wide range of benefits, including pension, discounted health insurance, and travel pass.

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