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My Dublin based client is recruiting for a Service Delivery Director to join their growing technology team. This hybrid role offers an exciting opportunity to play a pivotal role in a major transformation programme, ensuring the successful delivery of all technology-related components.
This position serves as a key liaison between the transformation programme and Technology Operations, providing leadership, coordination, and strategic oversight to ensure that delivered solutions align with overarching business objectives.
Key Responsibilities
* Lead the seamless handover of technology components from project delivery into operational support, managing relationships with multiple technology partners.
* Collaborate with both technology and business stakeholders to shape and execute a long-term strategic vision for service delivery.
* Develop and implement scalable service delivery frameworks, incorporating best-in-class methodologies and industry standards.
* Build and maintain strong relationships across internal teams and third-party technology providers.
* Drive innovation and continuous improvement by analysing performance data, embracing new technologies, and refining delivery processes.
* Lead and motivate the service delivery team, fostering a culture of collaboration and high performance.
* Identify and manage risks related to service delivery, ensuring ongoing compliance with relevant standards and frameworks.
* Define, monitor, and report on KPIs and SLAs to continuously improve service effectiveness.
* Oversee software delivery processes, ensuring timely execution and alignment with business goals.
* Establish and manage governance structures aligned with Agile, DevOps, and ITIL practices.
* Lead incident, problem, and change management activities across software services.
* Manage release schedules, ensuring clear and timely communication with stakeholders.
* Support wider organisational initiatives by taking on additional responsibilities as required.
* Ability to strategically align service delivery with long-term business outcomes.
* Strong stakeholder engagement and interpersonal skills across internal and external audiences.
* Proven leadership experience with high-performing technology teams.
* Demonstrated capability in process improvement and driving operational efficiency.
* Solid understanding of risk management and compliance within service delivery environments.
* Strong analytical abilities to interpret complex data and derive actionable insights.
* Results-oriented, with a proactive approach to customer service and issue resolution.
* Resilience in high-pressure environments and confident decision-making.
* Strong financial acumen with the ability to manage and optimise budgets.
Qualifications & Experience
* Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
* 10+ years of experience in service delivery management, ideally within large-scale ERP transformation programmes.
* Expertise in SAP landscape management including transport, release planning, and deployment strategies.
* Proficient in service management platforms such as ServiceNow.
* Experienced in developing and managing end-to-end service delivery frameworks.
* Knowledge of ITIL-based change and release management principles.
* Skilled in managing complex, multi-tier environments and interdependent systems.
* Familiar with automation tools for deployment and release management.
* Understanding of modern delivery methodologies including CI/CD pipelines and DevOps practices.
* Hands-on exposure to platforms such as SAP S/4, SAP RISE, and Microsoft Azure.
* Strong communication skills with a proven ability to influence and engage stakeholders at all levels
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Manufacturing
* Industries
Manufacturing and Retail
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