The Lead Cast Member is part of the managementteam, andsupports the store management team to drive the store's performance.
Primary Responsibilities
Takes responsibility for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding
Leads and monitors Cast execution of Visual Merchandisingstandards usingguidelines provided in delivery, markdowns, recovery and replenishment, and Stage moves, including checking correct POS
Teaches and guides Cast Members to ensure Disney Visual Merchandising standards are constantly achieved
Sales
Drives positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast members
Drives Cast Members to achieve KPIs, such asGoWiths,through gamesand activities
Sets priorities and manages time effectively and efficiently
Able to stage manage, lead, and coach Cast Members to provide great Guest Service andprioritisetasks to achieve sales results
Service
Representsthe Disney Brand, leading byexample toprovide Guests with Magical Experiences
Mentors,trainsand coaches Cast Members to develop their ability to provide Magical Service
Actively approaches guests in a warm and friendly manner,listensand asks questions toidentifyand meet Guests' needs
Coaches Cast Members toidentifyopportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling
Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training
Tailorsapproach toeachGuest, andlearnsquickly when facing new requests or challenges.
Uses information to find solutions remembering the Most Important Policy and to always put the Guest first
Plan, manage and monitor effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings
Drives the performance of the team to achieve and improve Magic Touch (Mystery Shop) results
Contribution
Assists Store Management team to ensure store's total compliance to Disney Policies, Store OperatingProceduresand local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)
Ensures integrity of the brand by monitoring andmaintainingDisney Store grooming guidelines and standards ofbehaviour
Champions Disney sponsored events that integrate the Disney brand into the local community (Volunt'EARs) initiatives that give back and have a positive impact
Processes delivery in a fast andaccuratemanner following all guidelines and achieving process goals.
Achieves shrinkage results and ensures accuracy when completing Stock Inventory Counts and tasks.
Responsible for implementing a consistently high standard of Administration
Able to assume key holder responsibilitiesobservingDisney policies and procedures
In certain stores, it may be a requirement to be first aid trained, tocomply withregulations
Relevant experience/requirements
Passionate and knowledgeable about Disney and sharing facts and stories
Enthusiastic about providing customer service to guests of all ages
Warm,approachableand able to communicate well with Guests and team
Able to work well within a management team to achieve results (experience of responsible role within a management team desirable)
Retail management or supervisor experience preferred
Basic business acumen (a basic understanding of whatimpactscommercial results in retail)
Excellentorganisationandprioritisationskills
Experience of training or guiding other team members
Able to entertain Guests of all ages, especially children
Highly Professional appearance
Attention to detail andaccuratewith administration
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