Job Title: Senior Data Analyst
We are seeking a talented Data Analyst to join our dynamic team. This is an exciting opportunity for an individual who wants to utilize their analytical skills to drive business performance, operations management, and capacity planning & forecasting.
About the Role:
The successful candidate will be responsible for planning, analyzing, and supporting operations management in the delivery of our services. You will perform advanced business analysis, determine best practices, and develop insights and recommendations through analysis of data to drive key decision making in business performance, operations management, and capacity planning & forecasting.
Main Responsibilities:
* Data Analysis:
- Acquire data from multiple sources and maintain data collection systems
- Analyze and interpret data, identifying key insights and trends on business performance
- Share actionable insights with key stakeholders to drive business decisions on a weekly and monthly basis
- Compare forecasts with actual data and track key performance indicators with commentary.
* Reports & Dashboards:
- Create and maintain dashboards and reports to support operations and performance management
- Create management reports as required for forecasting and strategic decision making while providing advice and guidance to senior stakeholders on decisions
- Identify and select best-in-class tools for analysis, data visualizations, and reporting
* Communication & Collaboration:
- Communicate effectively with colleagues at all levels of the organization
- Collaborate with teams across the organization in sharing best practice in analytical thinking, tools, and data insights
- Present findings in a clear and concise manner to key stakeholders and influence decisions in a timely and appropriate direction
- Monitor and oversee the work of less-experienced members of the team, provide guidance, mentorship, and feedback
* Process Improvement & Project Management:
- Proactively make recommendations that will define process improvements and efficiencies
- Measure impact of process changes and share findings with operations teams
- Work with management to prioritize business and information needs as a result of capacity planning and optimizing resource utilization
- Project Manage changes in process for increased productivity, better collaboration, or increased customer satisfaction and retention or similar outcomes
Requirements:
- Bachelor's degree in Computer Science, Business Information Systems, or related technical field or equivalent practical experience
- Min. 5 years of data analysis & reporting experience
- Ability to effectively analyze data and provide recommendations at an advanced level
- Ability to lead projects
- Excellent problem-solving skills
- Strong knowledge and experience in data querying, data mining, data segmentation
- Strong understanding of Business Intelligence strategies/design as it relates to data analysis
- Experience with one or more Business Intelligence and data visualization tools, e.g., Tableau, Google Data Studio, Microsoft Power BI
- Ability to communicate and influence effectively to different levels in the organization
- Results-driven, with strong focus on delivery & time management
- Strong reporting abilities, attention to detail & high levels of accuracy in all aspects of the role
- Ability to produce clear documents, business reports, and presentations
- Experience in Process Design & Improvement, e.g., LEAN Six Sigma methodologies an advantage