Site Reliability Engineer - Kuala Lumpur, Malaysia
Join to apply for the Site Reliability Engineer - Kuala Lumpur, Malaysia role at Kneat Solutions.
Kneat enables regulated organizations to move from paper‑based validation to intelligent, digitised, paperless solutions. We develop a powerful, purpose‑built software platform. After eight years of intensive software development, we launched Kneat Gx – the world’s most advanced validation software to revolutionise the speed, precision, transparency, and intelligence of validation in the Life Sciences sector. Our solution is used by some of the world’s leading Life Sciences companies.
Position overview
Reporting to our Site Reliability (SRE) Team Lead, the Site Reliability Engineer will help build‑out the next generation of our SaaS platform, ensuring optimum performance and availability of the hosts Kneat’s SaaS platform, and delivery of the availability and scalability that customers demand.
Responsibilities
* Build, administer and maintain our 24×7 production environment, staging/development environments and supporting infrastructure.
* Be a point of contact for technical issues on a variety of components (production systems, staging environment, development and deployment tools).
* Continuously improve the stability, performance and scalability of the platform that hosts the Kneat SaaS solution.
* Partner closely with the DBA team to ensure smooth operation of the solution, and support the Cloud Automation team and the Deployment team in delivery.
* Collaborate with application engineering teams to solve business needs with cloud services.
* Work with Security to ensure best practices are followed across systems and that reporting metrics are available.
* Participate in the on‑call support rota to provide 24/7 support.
Minimum Qualifications
* Minimum of 3+ years of experience in a Systems Administration/SRE/DevOps capacity (with strong focus on scripting and automation).
* Experience administrating Linux and/or Windows based infrastructure in highly available environments.
* Solid understanding and experience with AWS services and cloud operation concepts including IAM, EC2, S3, Redshift, Lambda, OpenSearch, VPC, Security Groups, Load Balancer, ASG, as well as cloud security.
* Deep understanding of Microservices architecture and deployments.
* Web Server administration experience (NGINX / IIS preferred).
* Automation – strong scripting experience (preferably PowerShell & Python, but other scripting languages also considered).
* Infrastructure‑as‑Code (IaC) experience, preferably with Ansible, Terraform.
* Experience with containerization tools and technologies such as Docker, Kubernetes and Helm.
* Understanding of TCP/IP, DNS, routing, VPN, load‑balancing, SMTP.
* Working experience in supporting Patch Management using tools such as Qualys.
* Good understanding of DR Testing.
* Working knowledge of Prometheus, Grafana and ELK, or other log‑aggregation/monitoring solutions.
* Degree or equivalent in a computing or engineering discipline.
* Strong team player with a results‑oriented track record.
* Excellent written and verbal communication skills.
* Self‑motivated and enthusiastic with a continuous learning mindset.
Nice to Haves
* Familiarity with DevOps technologies – CI‑CD stacks, Git, Azure DevOps.
* SQL Server administration experience.
* Knowledge of best practices in cloud security, compliance, and governance for AWS environments.
* Previous experience maintaining infrastructure and delivering change in a regulated environment.
* Experience with Agile / Kanban methodology.
* Ability to have a positive impact on team members and communicate openly at all levels.
* AWS Certified.
What we offer you
* A fantastic culture, team, and energy.
* Competitive compensation.
* Comprehensive benefits package.
* Flexible work arrangements.
* Training and professional development.
Kneat is proud to be an equal‑opportunity workplace and is an affirmative action employer. We are committed to Equal Employment Opportunity (EEO) regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities or special needs to perform these essential functions. If you have a disability or special need that requires accommodation to complete this application form, please contact us at +353 (0)612 038 26 (Ext 2004) or email us at hr@kneat.com for assistance.
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