We are a rapidly growing software provider and progressive business that offers a variety of digital banking solutions for its customers and organisations all over the world.
Now, we are looking for
Customer Support Agent & KYC Analysts
in different languages for one of the leading companies in the Financial Services industry in our Dublin Office, Ireland.
Responsibilities:
* Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email, or occasionally phone support.
* Maintain detailed records of customer interactions, inquiries, comments, and complaints.
* Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
* Review and analyze customer information to ensure compliance with regulatory requirements and company policies.
* Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations
Requirements:
* Fluent proficiency in both spoken and written in any European language.
* Strong problem-solving skills with the ability to provide reasonable solutions to customers.
* Prior experience in customer-oriented or KYC roles is preferred but not essential.
* Excellent written and verbal communication skills in English.
* Strong customer service skills, including empathy, patience, and problem-solving abilities.
* Familiarity with customer service software and tools.
* Ability to work independently and as part of a team in a fast-paced environment.
* Willingness to work flexible hours, including weekends and bank holidays, to support customers in different time zones.
Preferred Qualifications:
* High school diploma or equivalent; college degree preferred.
* 1+ years of experience in customer service, preferably in a global support environment.
* Excellent communication and interpersonal skills.