At Killashee, we believe in bringing together talented hospitality professionals to create exceptional guest experiences.
We hire self-motivated individuals, provide thorough training, and foster a working environment where they can develop their careers.
We are excited to offer a Guest Relations Executive position at The Reserve, contributing to the continued success of Killashee Hotel.
The Reserve
Escape to The Reserve - Where Luxury Meets Exclusivity
Located on 4.5 acres of mature gardens, yet close to Killashee's enchanting surroundings, this ultra-luxurious nine-bedroom country residence offers privacy, comfort, and refinement for guests seeking an elevated experience.
Features include:
* Nine luxurious double bedrooms with ensuite and countryside views
* Dining room with private bar facilities
* Living room with electric fireplace
* Meeting room with smart TV
* Large patio with BBQ area and outdoor furniture
* Wellness area with gym, yoga desk, treatment pods, hot tub, sauna, and outdoor lounge
Key Requirements
* Proven experience as a Guest Relations Assistant or similar in 4* or 5* properties
* Full clean Irish driving license (applicant must be over 25 due to company insurance policies)
* Experience with hotel management software (PMS)
* Proficiency in English
* Excellent customer service, communication, and active listening skills
* Strong problem-solving and multitasking abilities
* Flexibility to work varied hours
* Professional appearance and sense of responsibility
Main Duties
* Deliver exceptional guest service throughout their stay at The Reserve and the main hotel
* Greet and welcome guests upon arrival
* Coordinate bookings with the House Manager, ensuring all arrangements meet guest requests
* Manage guest arrival logistics, luggage, and transportation between The Reserve and the main hotel
* Address guest requests promptly and effectively
* Communicate guest needs and issues to the House Manager
* Provide personalized services and information about hotel amenities and local attractions
Why Work With Us
At Killashee Hotel, we believe that exceptional guest experiences start with an exceptional team. We offer:
* Ongoing training and career development opportunities
* Complimentary leisure centre membership
* Discounted hotel stays across Ireland and Spain
* Health and wellbeing support programs
* Insurance discounts through FBD Insurance
* Free on-site parking
* Meals provided during shifts
* Employee referral incentives
* Team social events and activities
* Flexible scheduling for work-life balance
* A positive, inclusive team culture that values respect and recognition
We thrive to succeed by embodying our core values: guest-centricity, respect, teamwork, creativity, accountability, and a positive can-do attitude.
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