Job Opportunity:
We are seeking a highly skilled and detail-oriented professional to support our business units in the maintenance and development of key business systems. This role will play a crucial part in ensuring data quality, user engagement, insights reporting, and best practice use across the team.
Responsibilities:
* Act as a key point of contact for the businesses use of CRM, Resource Planning, and Strategy applications.
* Monitor day-to-day system usage, ensuring data accuracy, adherence to processes, and alignment with business needs.
* Collaborate with the business unit owner of each system to identify opportunities for improvement, new functionality, or enhanced reporting.
* Support the lead systems administrator.
* Maintain up-to-date and accurate CRM records through proactive data cleansing, stakeholder engagement, and continuous monitoring.
* Hold regular check-ins with senior leaders and their teams to ensure timely updates to contact, project, opportunity, and stakeholder records.
* Identify and resolve data gaps, duplications, or inconsistencies using agreed protocols.
* Develop and maintain dashboards and detailed reports for leadership using CRM reporting tools.
* Translate data into actionable insights and provide clear summaries that inform decision-making.
* Respond to ad-hoc data requests and reporting needs from the leadership team.
* Provide day-to-day CRM system support to divisional team members, including troubleshooting issues and escalating system bugs when required.
* Ensure divisional adherence to internal CRM and data governance protocols.
* Identify opportunities for automation or streamlining data-related workflows.
* Deliver training and onboarding to new CRM users in the division.
* Create and maintain user guides, quick-reference materials, and best practice documentation.
Requirements:
* Minimum 2 years' experience working in a systems administration, CRM support, data management, or business analysis role.
* Demonstrated experience using and supporting CRM platforms (e.g., Salesforce, Microsoft Dynamics, or equivalent).
* Experience with MS Office suite including Excel (advanced), SharePoint, Teams, and PowerPoint.
* Strong analytical mindset with attention to detail and a passion for data integrity.
* Excellent communication skills – able to engage users across all levels of the business.
* Ability to translate technical system insights into clear, actionable business updates.
* Previous experience in a construction or engineering environment preferred.
* Familiarity with business planning or resource management tools a plus.
* Experience creating CRM dashboards and workflows highly beneficial.
* Certification or diploma in business administration or a related field (e.g., Microsoft certification) is an advantage.
* CRM-related training or qualification is an advantage.