Service Operations Manager
As a Service Operations Manager, you will play a pivotal role in leading and growing our service delivery team, ensuring excellent service performance to our customers.
Key Responsibilities:
* Oversee daily operations, managing the day-to-day activities of the service department to ensure efficient and effective service delivery.
* Ensure service jobs are administered per Standard Operating Procedures (SOPs) with monthly reviews of work orders and reporting.
* Implement and develop group systems to manage planned, reactive, and emergency service requests efficiently.
* Collaborate with regional service centers to align on procedures, goals, and strategies.
* Manage and grow the existing team to support sustainable business growth while maintaining high service standards.
* Work with the HR department to implement training and upskilling programs for team members.
* Mentor and lead the team, fostering a culture of continuous improvement.
Business Growth & Strategy:
* Develop and implement a growth strategy for the service business to meet current and future customer demands.
* Deliver on the annual business plan and development strategies, exploring growth opportunities.
* Engage with key customers to maintain and strengthen relationships.
Continuous Improvement:
* Identify, plan, and implement a continuous improvement program for the service business.
* Support and collaborate with other business units and managers to achieve overall company goals.
Reporting & Communication:
* Issue monthly performance reports and Key Performance Indicators (KPIs) to the senior leadership team.
* Facilitate meetings and maintain effective communication with key customers and stakeholders.