The Opportunity: Avantor is looking for a Quality Assurance Specialist, based in Dublin, on a full time, permanent basis. This role is based across our two sites in Dublin, following a hybrid work model with two days in the office and three working remotely. As travel between locations is required, a full, clean driving license is essential. In your role, you will be responsible for managing the administration within the Quality department on a day-to-day basis and have shared responsibilities relating to other key aspects of the Quality Management System. What you'll do on a typical day: Manage resolution of customer complaints including liaising with suppliers for completion of SCAR reports, creation, and management of CAPA as required. Daily monitoring and follow-up of customer requests received through the shared Quality mailbox Support and provide input for global key customer accounts, be the main point of the contact Provide information and general Quality support to internal and external customers. Manage Internal audit schedule and processing/closing out corrective actions thereafter Perform Quality Assurance physical checks in our IRL DC's on material prior to dispatch as assigned Process of customer specific Quality related Questionnaires, including support of other EU quality departments on this matter Main point of contact for supply chain memo queries for IRL, UK, and additional EU locations for strategic partners Provide input for annual Management review as assigned Perform weekly Gemba walks Perform monthly housekeeping inspection & ensure follow up actions on identified gaps / findings Pest control: review monthly inspections and ensure actions are implemented Training: work closely with departments managers & internal stakeholders to ensure training matrix is maintained and up to date Perform other duties as assigned What you'll need to be successful: Degree qualification within a science related discipline an advantage 3-5 years' experience of working in an ISO9001:2015 certified company Advanced Word and Excel skills. Previous experience of SAP preferable Experience of working directly with manufacturers, suppliers, and customers Good written and oral communication skills in English Awareness of GDP standard preferable Able to take ownership of difficult tasks. An aptitude for investigation, analysis and problem solving High degree of attention to detail Hand on approach to quality, focused on continuous improvement Good organizational skills. Excellent interpersonal communication skills, both written and verbal. Offer: Here at Avantor, we focus on you. Along with a competitive compensation package, we will provide you with an environment where you can truly thrive and develop your skills. ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions) Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level. Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems. A frequent volume of work and deadlines impose strain on routine basis. Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Privacy Policy: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests. 3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.