DescriptionSalesforce is hiring experienced and passionate people to join our fast-growing Technical Support Team in Dublin. You'll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal), they will be proactive about investigating intricate or technical concepts and helping others do the same. They have a natural curiosity and enjoy solving puzzles, and are real team players who thrive in a collaborative environment.A fluency in Italian in addition to EnglishKey ResponsibilitiesOwn the complete end-to-end customer support experience.Provide prompt, detailed analysis of technical challenges and business issues.Provide customer satisfaction and deliver great experience.Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce FunctionalitiesTake ownership of customer issues through to resolution - including troubleshooting, internal communication and providing guidance on recommended best practicesCreate and maintain Knowledge Base Articles both for internal and external audiences.Open and continuous collaboration with your team to increase team spirit and team efficiency.Required Skills/ExperienceCustomer-focused or previous customer-facing experience.Degree or Diploma in Computing/STEM(Computing/STEM(Informatics, Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience.Ability to effectively prioritize, multi-task, and perform well under pressureKnows how/when to escalate customer issues as requiredProgramming abilities or abilities to read code in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript, and Perl.Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required.Understanding of database concepts and SQLExcellent written and verbal communication skillsComfortable interacting with other departments and management - Ability to work with different internal teams (other departments managements)Ability to communicate technical concepts clearly and effectivelyFluent in Italian in addition to EnglishDesired Skills/ExperienceRelevant experience working in Technical SupportPrevious experience with Salesforce and its technologiesAny official Salesforce CertificationFamiliarity with Trailhead or a Trailhead Ranger statusCRM domain knowledgeVisualForce and Apex knowledgeKnowledge of multi-tenant, grid, parallel, or distributed computing architecturesExperience with Eclipse IDE and ANTFamiliarity with Internet technologies: firewalls, web servers, proxy servers etc.Additional Language Proficiency a bonus