IAM Engineer The SecOps Engineer for Identity and Access Management (IAM) is a technical role responsible for supporting the company's 24/7 identity authentication platforms and services. This role plays a critical part in ensuring the secure and efficient support of identity and access services within our organization. The responsibilities will encompass day-to-day operations, incident management, change management, and problem resolution related to IAM. This role will also collaborate with cross-functional teams to maintain compliance, address risks, and enhance our IAM program. This includes working closely with the Operation Manager, the Service Leads and Technical leads to ensure alignment of priorities and driving operational excellence. How you'll make an impactOperational Excellence: Execute processes for incident management, change management, problem resolution and continuous improvement that enable Identity services. Continuously monitor IAM authentication systems performance and health to ensure optimal operation. Perform regular maintenance tasks to prevent issues.Respond promptly to system alerts and incidents, troubleshoot issues, and implement solutions to restore services as quickly as possible.Manage and maintain all components of IAM authentication systems. Ensure that all systems are up to date with the latest patches and security updates.Analyse system performance metrics and make recommendations for improvements. Implement changes to enhance system efficiency and reduce downtime.Maintain detailed documentation of system configurations, procedures, and incident reports. Provide regular status updates and reports to management.Work closely with other IT teams, developers, and stakeholders to ensure seamless operation of services. Communicate effectively to resolve issues and implement changes.Assess current system capacity and plan for future growth. Ensure that resources are allocated efficiently to meet demand.Provide technical support to users as it pertains to issues and requests on Identity services.Support response to audit and compliance requests pertaining to Identity services.Develop and implement solutions to resolve identified problems. Ensure that solutions are tested and validated before deployment.Perform detailed root cause analysis and document findings. Develop and implement corrective actions to prevent recurrence.Proactively identify opportunities for process improvements and implement best practices to enhance problem management processes. Is this you?Bachelor's degree in Computer Science, Engineering or related technical field. 3+ years of experience in supporting, delivering and securing Identity and Access Management services specifically with Entra ID, Active Directory and/or Okta.Additional Preferences: Experience with IT service management (ITIL). Understanding of authentication and authorization technologies and federated identity standards and protocols (multifactor authentication, certificate-based authentication, LDAP Kerberos, OAuth, SAML, OpenID Connect). Experience developing solutions with PowerShell, Python, NodeJS, PHP or other development and scripting languages. Critical thinking and analytical reasoning skills. Good communication and presentation skills, and ability to adapt messaging for diverse audiences. Ability to work with a distributed and virtual team. Critical thinking, analytical skills, and thought leadership. An understanding of common services used in cloud-based architecture, with experience in AWS and/or Azure, and awareness of cloud platform security and controls. Relevant certifications such as CISSP, CISM, or similar.