**
Both Temp employment and Freelance options available
**
Start Date:
ASAP – Ideally before February 1st
Latest Start Date
: ASAP
LOA:
July 31st 2026
Time zone:
Full time 40 hours per week
Location:
Onsite in Limerick 5 days per week
Title:
Partner Management Advisor
Key Responsibilities
* Collaborate with partner / manufacturing to understand pain points, increase efficiencies, and strengthen customer deliverables
* Ensure partners / manufacturing deliver on key metrics such as timeliness, quality, productivity, and customer satisfaction, as assigned
* Effective communication with all stakeholders towards the goal of maximizing Customer Experience
* Drive on-going process improvements to deliver increased operational efficiency in all processes
* Manage preparation and distribution of pre-defined and ad-hoc reports, as required
* Collaborate with internal stakeholders to identify issues, obstacles, and drive toward resolution
* Work with Dell IT Integration Team, End Customer and Partner to assist with supporting the B2B service request and data exchange processes
* Troubleshoots low-to-moderate technical problems within acceptable service levels, often with assistance from teammates
* Communicates primarily within functional teams to provide problem resolution updates
* Strives to understand and leverages technical and incident communication structure
* Utilizes internal resources and teammates to investigate technology and comprehend procedures
* Monitors and reacts to output from tools and monitoring systems and applies information to outages and process improvement projects
* Reviews and analyses company-specific and industry knowledge to build knowledge base; may contribute to documentation and knowledge bases
* Works on tasks that are single-threaded, may work on multiple incidents or projects simultaneously depending on complexity
* Typically receives confirmation from more senior team members to move forward with complex system changes .
* May assist in problem recreation and root-cause analysis with senior staff
* Adheres to standards, documented procedures, and technical improvements that are already established and implemented
* Properly escalates more complex instances to more senior team members
Skills and Experience
* Ability to function within a global organization with a matrix leadership model
* Strong analytical, organizational, and interpersonal skills
* Good written and verbal communication skills
* Excellent collaboration and communication skills with the objective of delivering a positive customer experience
* Flexibility & adaptability as role will require you to work across different pillars within the Business Operations Team
* Proactive and self-motivated
Essential Requirements
* 3+ years of related experience with a bachelor's degree; or equivalent experience
* Experience with Operations/Support
* Possess a solid understanding of Order Management & Warehouse Management System capabilities and best practices
* Moderate experience using MS Excel, Access, and/or similar tools
* Ability to effectively communicate and collaborate across multiple organizational levels and cross functional teams
* Excellent customer skills
* IT/Operations support knowledge
* Advanced troubleshooting and multi-tasking skills
* Strong client-facing and communication skills
* Ability to work cross functionally with other teams,
* Be assertive in issue resolution
Project management skills required