Delivering exceptional customer experiences is at the forefront of our service. Our team plays a vital role in providing seamless interactions for our clients.
Role Overview
We are seeking a top-calibre Service Advisor to join our dynamic team based in Little Island. As a Service Advisor, you will play a crucial part in ensuring that our customers receive the highest level of service and support.
Key Responsibilities:
* Greet customers and provide outstanding customer service from intake to release of their vehicles.
* Determine and diagnose car issues based on customer description and vehicle condition.
* Translate customer-reported problems to actionable work orders for technicians to complete.
* Order necessary parts from suppliers and double-check that they are delivered to technicians.
* Ensure that automotive work provided to customers meets quality standards.
* Invoice and collect payment from customers for services rendered.
* Handle and resolve customer complaints regarding services.
* Maintain customer records and enter data into databases.
Requirements:
* Develop rapport with customers through natural conversation.
* Utilise active listening skills to understand customer needs and motivations.
* Presentation of products and services should be enthusiastic and convincing.
* Use customer records and data to personalise the customer's experience.
* Link features and benefits to customer needs for additional work identified and services offered.
* Explain complex technical information in a clear and concise manner.
Benefits:
1. 21 Days Paid Leave (inclusive of public holidays)
2. Company Pension
3. Healthcare Scheme
4. Employee Volunteer Day
5. 2 Company Days
6. Bike to Work Scheme
7. Referral Bonus
8. Milestone Programme
9. Professional & Personal Development
10. Rewards & Recognition
11. Employee Wellbeing Programme
12. 24/7 Employee Assistance Programme
13. Death in Service Benefit
14. Long Term Disability Scheme
15. Tax Saver scheme
16. Employee Recognition Programme
17. Sports and Social Club