We are seeking an experienced IT Service Delivery Manager to join our team. The successful candidate will be responsible for leading a multidisciplinary team of service analysts and infrastructure engineers across applications and infrastructure teams. Key Responsibilities: 1. People Leadership & Team Management: Lead, mentor, and develop service analysts and infrastructure engineers across applications and infrastructure teams. 2. Service Delivery & Operational Excellence: Monitor service health, performance, and trends to identify risks early and prevent service impact. 3. Incident, Problem & Risk Management: Champion effective incident resolution with clear coordination communication: oversee major incident response within your domain coordinate technical teams minimize business impact ensure root cause analysis leads meaningful measurable improvements. 4. Jt Stakeholder Management Communication : CHAMPION PARTNERSHIP BUSINESS UNITS COMMUNICATE SERVICE PERFORMANCE TRANSPARENTLY EFFECTIVELY translate technical information clear business language stakeholders understand stakeholder needs commitments realistic tracked delivered partner product engineering security compliance secure compliant delivery SERVICE QUALITY CONTINUOUS IMPROVEMENT