OverviewErgo IT Recruitment are seeking a permanent Level 1 Engineer for a fully onsite role with an MSP client based in West Dublin. This role is based in West Dublin. This position is ideal for someone with 1-3 years' experience in an L1 support role who wants to deepen their technical skills in a dynamic MSP environment.What will you do?Deliver 1st line support to end users across Windows, MacOS, iOS, and virtual desktop environmentsTroubleshoot issues with desktops, laptops, printers, mobile devices, and Microsoft 365 applicationsProvide support for MacOS devices and iPhones, including setup, configuration, and troubleshootingAssist with Microsoft 365 administration (Teams, OneDrive, SharePoint)Perform basic Active Directory tasks such as user creation, password resets, and group managementLog, track, and resolve tickets within agreed SLAs, escalating where appropriateProvide onsite supportAssist senior engineers with small project tasks and device deploymentsFollow established procedures to maintain security, compliance, and operational standardsWhat do you need?1-3 years of experience in an L1 IT Support or Service Desk environmentExperience supporting Windows OS and MacOSStrong understanding of Microsoft 365 applicationsExposure to virtual desktop environments (e.g., Azure Virtual Desktop, Citrix, VMware Horizon)Experience with Google Workspace and SlackMSP background highly advantageousStrong communication skills and a customer‑focused approachMicrosoft certifications are beneficial but not essential
#J-18808-Ljbffr