Pay, benefits and more: We're looking to offer a salary up to per annum, in line with qualifications and experience and 20 days annual leave (inclusive of bank holidays).
What you'll do on a typical day: Analyse customer service queries, identify patterns, and provide actionable insights to management Develop initiatives to educate operations teams on resolving issues effectively Own and manage digital screen content across the site, ensuring clarity and relevance Collaborate with the CI Manager to produce reports on site improvements stock movement, heat maps) Take full responsibility for communication tools on-site, fostering two-way engagement Manage the returns process, liaising with customers on refunds and replacements What you need to succeed at GXO: Previous experience within a customer experience role Strong WMS capabilities Excellent written and verbal communications skills Experience in reporting and data analysis Customer-focused mindset